Terms and Conditions

1.1 These Terms and Conditions constitute the general contractual framework pursuant to which Pro CODE, hereinafter referred to as the Company, offers, sells, supplies, facilitates, supports, administers, and otherwise makes available software subscriptions, software-related digital products, technical assistance services, customer support services, invoices, quotations, warranty entitlements, and other related commercial services to Customers who access, browse, register upon, place orders through, communicate with, or otherwise use the Website or any communication channel operated or approved by the Company.

1.2 By accessing the Website, creating or attempting to create an account, submitting an order, uploading payment evidence, requesting a quotation, requesting technical support, receiving an invoice, receiving any subscription-related instruction, or using any Product or Service supplied by the Company, the Customer shall be deemed to have read, understood, accepted, and agreed to be legally bound by these Terms and Conditions, irrespective of whether the Customer has in fact chosen to read every provision in full.

1.3 These Terms and Conditions are intended to regulate the relationship between the Company and its Customers in a manner that is commercially reasonable, administratively practicable, transparent in respect of material obligations, and sufficiently comprehensive to cover ordinary and foreseeable circumstances arising from the sale and support of electronically delivered software subscriptions and related services.

1.4 No provision contained herein shall be interpreted as excluding, restricting, limiting, or diminishing any mandatory statutory right, remedy, protection, or entitlement that cannot lawfully be excluded under the applicable laws of the Democratic Socialist Republic of Sri Lanka, and in the event that any such mandatory requirement applies, these Terms and Conditions shall be construed subject to such requirement.

1.5 This document is provided as a commercial template for publication and operational use by the Company and should, before final adoption, publication, or reliance in a legal dispute, be reviewed, amended where necessary, and approved by a suitably qualified legal professional having knowledge of Sri Lankan commercial, consumer, data protection, electronic transactions, and digital commerce law.

2.1 For the purposes of these Terms and Conditions, unless the context otherwise expressly requires, the expressions Company, We, Us, Our, and Pro CODE shall mean and refer to the business operating under the name Pro CODE, together with its owners, lawful representatives, employees, agents, contractors, successors, assigns, and persons acting under its authority for the purpose of providing the Products and Services described herein.

2.2 The expressions Customer, User, Purchaser, Buyer, You, and Your shall mean and include any natural person, body corporate, partnership, educational institution, professional entity, organization, or other person or arrangement that accesses the Website, creates an account, submits information, requests a quotation, places an order, makes a payment, receives an invoice, obtains a Product, or otherwise communicates with or receives Services from the Company.

2.3 The term Website shall mean the website operated by or for the Company under the domain www.procode.lk and any associated subdomain, landing page, product page, checkout page, account dashboard, support page, payment page, downloadable document, or other web-based interface through which the Company provides information, accepts orders, communicates with Customers, or facilitates the provision of Products and Services.

2.4 The term Product shall mean and include, without limitation, software subscriptions, digital software access entitlements, license activation instructions, subscription invitations, account-based software access, downloadable installation resources, product-related documentation, digital access information, subscription packages, and any associated deliverable provided by the Company in connection with Autodesk or any other supported software ecosystem.

2.5 The term Service shall mean and include, without limitation, customer support, installation assistance, activation assistance, software update guidance, account guidance, product selection guidance, quotation preparation, invoice generation, warranty administration, subscription assistance, remote support where applicable, and any other assistance provided by the Company before, during, or after the sale of a Product.

2.6 The term Subscription Period shall mean the specific time duration purchased by the Customer, which may include, depending on availability and the product page or invoice applicable to the relevant transaction, a one-year, three-year, five-year, or other stated subscription duration commencing from the activation date, order completion date, vendor confirmation date, or such other date as may be reasonably determined by the Company having regard to the manner in which the relevant subscription is supplied.

2.7 The term Digital Delivery shall mean the transmission, communication, assignment, activation, invitation, or provision of access to a Product or Product-related entitlement through electronic means, including email, customer dashboard, WhatsApp, account invitation, vendor account access, digital document, or any other reasonable electronic delivery method used by the Company.

3.1 References to the singular shall include the plural and references to the plural shall include the singular, references to one gender shall include all genders, and references to persons shall include individuals, companies, partnerships, associations, institutions, and any other legal or commercial entities where such interpretation is required to give practical effect to these Terms and Conditions.

3.2 Headings, captions, titles, section names, clause descriptions, document labels, and formatting structures are inserted for convenience of reference only and shall not affect the interpretation, scope, legal meaning, enforceability, or construction of any substantive provision contained in these Terms and Conditions.

3.3 The words including, includes, included, such as, for example, and similar expressions shall be interpreted as illustrative and non-exhaustive, and shall not limit the generality of the preceding or following words unless an intention to limit the relevant provision is clearly and expressly stated.

3.4 Where these Terms and Conditions confer upon the Company any discretion, approval right, determination right, verification right, suspension right, or administrative authority, such discretion shall be exercised in a commercially reasonable manner and, where relevant, having regard to fraud prevention, payment verification, product availability, customer support limitations, legal compliance, and the legitimate operational interests of the Company.

3.5 In the event of any inconsistency between these Terms and Conditions and any shorter description appearing on a product page, invoice, quotation, advertisement, social media post, support message, or promotional material, these Terms and Conditions shall prevail to the fullest extent permissible, except where the Company has expressly issued a written, transaction-specific amendment that identifies the inconsistent term and states that such term shall prevail.

4.1 A legally operative contractual relationship between the Company and the Customer shall arise only when the Customer has submitted a valid order or accepted a quotation, the Company has received or verified the relevant payment or payment undertaking, the Company has confirmed the availability or deliverability of the requested Product or Service, and the Company has expressly or impliedly accepted the transaction by commencing fulfilment, issuing an invoice, delivering a Product, or providing the requested Service.

4.2 The mere display of Products, prices, promotional statements, packages, warranty references, support descriptions, subscription durations, or delivery estimates on the Website or on any advertisement shall constitute an invitation to treat and shall not, by itself, constitute a legally binding offer capable of acceptance by the Customer without further verification and acceptance by the Company.

4.3 Where the Customer indicates acceptance of these Terms and Conditions by ticking a checkbox, clicking a button, continuing a purchase, submitting registration information, uploading payment evidence, requesting support, or using any Product supplied by the Company, such conduct shall constitute electronic acceptance and shall be treated as effective acceptance for all commercial and evidential purposes permitted by applicable law.

4.4 If a Customer purchases a Product on behalf of another person, business, educational institution, employer, client, student, employee, or end user, the person completing the transaction represents and warrants that he or she has sufficient authority to bind the relevant recipient to these Terms and Conditions and shall remain responsible for ensuring that the recipient complies with all applicable obligations.

4.5 No oral statement, informal message, casual explanation, social media reply, support conversation, or verbal assurance shall operate as a waiver, amendment, replacement, or variation of these Terms and Conditions unless such modification is expressly confirmed by the Company in writing and is intended to have contractual effect.

5.1 The Customer represents and warrants that the Customer has the legal capacity, authority, competence, and necessary consent to enter into a binding agreement with the Company, and where the Customer is below the age of majority or is otherwise legally incapable of entering into a contract independently, the Customer shall ensure that a parent, guardian, lawful representative, or duly authorized person reviews and accepts these Terms and Conditions on the Customer’s behalf.

5.2 The Website, Products, and Services are intended for legitimate educational, professional, architectural, engineering, design, construction, manufacturing, entertainment, drafting, modelling, and other lawful software-related purposes, and the Customer shall not use the Website, Product, or Service for any unlawful, fraudulent, abusive, infringing, deceptive, or unauthorized purpose.

5.3 The Company may refuse to provide a Product or Service where the Company reasonably believes that the Customer lacks legal capacity, has provided false information, intends to use the Product unlawfully, has engaged in suspicious payment conduct, has breached these Terms and Conditions, or has otherwise created an unreasonable commercial, technical, reputational, or legal risk for the Company.

5.4 A Customer purchasing for a business, class, office, school, university, studio, contractor, or any group of multiple end users shall be responsible for ensuring that each end user is properly identified, properly instructed, and properly bound by all relevant account, vendor, software, and support conditions applicable to the Product being supplied.

6.1 The Customer may access and use the Website solely for lawful purposes connected with reviewing Products, requesting information, comparing subscription packages, placing orders, managing profile details, downloading invoices, obtaining support information, communicating with the Company, and performing other activities that are reasonably contemplated by the ordinary operation of the Website.

6.2 The Customer shall not copy, scrape, reverse engineer, interfere with, overload, disrupt, manipulate, exploit, misuse, or attempt to gain unauthorized access to the Website, its administrative systems, databases, payment interfaces, customer accounts, downloadable files, invoice generation systems, support channels, or any technical infrastructure associated with the Website.

6.3 The Company may, without prior notice and without liability, modify, suspend, restrict, redesign, maintain, repair, update, replace, or discontinue any part of the Website where such action is necessary or desirable for technical, operational, security, legal, commercial, or customer-service reasons.

6.4 Although the Company shall use commercially reasonable efforts to maintain a professional and functional Website, the Company does not warrant that the Website will be uninterrupted, error-free, permanently available, immune from cyber incidents, compatible with every device, or free from typographical, technical, or display-related inaccuracies.

6.5 Any content, product description, delivery estimate, support note, price indication, warranty description, or promotional material displayed on the Website may be corrected, updated, removed, replaced, or revised by the Company at any time, provided that such changes shall not retroactively alter a confirmed and paid transaction except where correction is necessary to address manifest error, fraud, illegality, or impossibility of performance.

7.1 The Company may require the Customer to create and maintain an account before placing an order, receiving a Product, downloading an invoice, viewing subscription details, changing profile information, accessing support resources, or using any customer dashboard functionality made available by the Company from time to time.

7.2 The Customer shall provide true, accurate, current, complete, and non-misleading information during registration and at all times thereafter, including the Customer’s full name, email address, WhatsApp number, billing details, subscription recipient details, and any other information reasonably required by the Company for account creation, verification, delivery, support, invoicing, warranty administration, or legal compliance.

7.3 The Customer shall be solely responsible for maintaining the confidentiality of login credentials, preventing unauthorized access to the Customer’s account, updating profile information when such information changes, and promptly notifying the Company if the Customer becomes aware of any unauthorized use, suspected compromise, incorrect profile information, or account-related irregularity.

7.4 Where the Website permits the Customer to change profile details through a user dashboard or account page, the Company may rely upon the most recently submitted details for communication, delivery, invoice generation, subscription administration, support, warranty verification, and any other operational purpose connected with the relevant transaction.

7.5 The Company shall not be liable for non-delivery, delayed delivery, failed activation, incorrect invoice details, missed support communication, or any other problem arising from inaccurate, incomplete, outdated, inaccessible, or incorrectly entered Customer information.

8.1 The Customer acknowledges and agrees that a valid email address and a valid WhatsApp number may be required for account creation, order processing, subscription allocation, support communication, delivery confirmation, warranty administration, invoice issuance, and verification of the Customer’s identity or transaction details.

8.2 The Customer’s email address must be verified before the Company is required to activate the Customer account, complete the order, add the subscription to the requested email account, deliver subscription-related access information, or provide certain support services that depend upon reliable electronic communication.

8.3 Where the Customer supplies an email address for the purpose of adding a subscription, receiving an invitation, creating or using a vendor account, or otherwise linking the Product to an account-based software platform, the Customer shall ensure that such email address is accessible, correct, controlled by the intended user, free from typographical error, and capable of receiving messages from the Company and any relevant third-party provider.

8.4 The Company may use the Customer’s WhatsApp number for order confirmation, payment verification, support coordination, urgent delivery questions, activation guidance, warranty inquiries, and other transaction-related communications, and the Customer shall be responsible for ensuring that such number remains operational during the order and support process.

8.5 If the Customer requests a change to the email address, WhatsApp number, subscription recipient, billing profile, or account details after payment or after delivery has commenced, the Company may refuse, postpone, or condition such change where it may cause technical difficulty, vendor account conflict, security concern, fraud risk, re-delivery limitation, or inconsistency with an already issued invoice or activation record.

9.1 The Company offers software-related Products and subscription packages that may include, depending on the relevant product page, quotation, invoice, promotional material, or order confirmation, one or more Autodesk-related software products, subscription access, technical support, installation assistance, update guidance, warranty entitlement, Drive storage references, customer service, and other package-specific benefits.

9.2 The scope, availability, duration, deliverability, activation method, account requirement, version availability, storage availability, support entitlement, and warranty coverage of each Product shall be determined by the Product description, selected subscription period, applicable quotation, invoice, checkout selection, and any written communication issued by the Company in connection with the specific order.

9.3 Product images, icons, logos, screenshots, version references, package names, sample layouts, promotional phrases, and descriptive materials displayed on the Website are provided for identification and explanatory purposes only and shall not constitute a warranty that every visual element, interface, feature, or vendor-provided function will remain identical throughout the Subscription Period.

9.4 Where multiple subscription periods are offered, including one-year, three-year, and five-year options, the Customer shall carefully select the intended period before purchase, and once the order has been paid, processed, activated, or delivered, any change to such period shall be subject to availability, payment adjustment, technical feasibility, vendor limitations, and written approval by the Company.

9.5 The Customer acknowledges that software providers may alter version availability, account procedures, installation methods, platform compatibility, licensing workflows, product naming, activation screens, feature availability, or update mechanisms from time to time, and the Company shall not be responsible for such third-party changes except to the extent that the Company has expressly undertaken to provide reasonable support within the applicable warranty or support period.

10.1 Certain Products supplied by the Company may require the creation, verification, maintenance, use, or continued accessibility of a third-party account, including an Autodesk account or other software provider account, and the Customer shall be solely responsible for complying with the terms, policies, security requirements, password rules, verification procedures, and account conditions imposed by such third-party provider.

10.2 The Company may provide guidance, instructions, support, or assistance in relation to account creation, account sign-in, subscription invitation acceptance, installation, update, and activation procedures, but such assistance shall not make the Company responsible for the continuing operation, internal policies, security restrictions, platform decisions, account suspensions, service interruptions, or technical changes of any third-party provider.

10.3 Where a Customer already possesses an existing third-party account, the Customer shall ensure that the account email is correctly supplied, accessible, capable of receiving invitations, and not subject to restrictions, conflicts, previous subscriptions, organizational controls, or administrative limitations that may prevent the relevant Product from being added or activated.

10.4 If a third-party provider refuses, suspends, changes, delays, disables, modifies, or otherwise affects a Product, feature, account, service, version, installation file, update, or activation mechanism for reasons not caused by the Company, the Company’s responsibility shall be limited to providing commercially reasonable guidance or support where such support falls within the purchased package and applicable warranty period.

10.5 All third-party trademarks, product names, logos, software names, and service identifiers remain the property of their respective owners, and nothing in these Terms and Conditions shall be construed as transferring, licensing, assigning, or granting to the Customer any ownership right in such third-party intellectual property.

11.1 The Company may issue quotations, proposals, estimates, package summaries, price indications, or pre-sale communications upon request by a Customer, and unless expressly stated otherwise in writing, any such document shall be issued for informational and commercial discussion purposes only and shall remain subject to product availability, price confirmation, subscription period selection, payment verification, and final acceptance by the Company.

11.2 A quotation shall not oblige the Company to supply any Product or Service unless the Customer accepts the quotation within the validity period stated therein, pays the amount required, provides all requested information, satisfies any verification requirement, and receives confirmation from the Company that the relevant order has been accepted for fulfilment.

11.3 Where a quotation specifies a validity period, discount, promotional rate, bulk offer, student offer, warranty period, or delivery expectation, such provision shall expire automatically at the end of the stated period or, if no period is stated, within a reasonable period determined by the Company having regard to market conditions, supplier changes, foreign exchange fluctuations, stock availability, and operational capacity.

11.4 The Customer shall carefully review the Product name, subscription duration, quantity, recipient email, billing details, price, warranty period, and any special conditions appearing on a quotation before making payment, and the Company shall not be responsible for errors that arise from the Customer’s failure to identify or correct inaccurate information before order acceptance.

12.1 The submission of an order through the Website, WhatsApp, email, telephone communication, social media channel, customer dashboard, or any other channel made available by the Company shall constitute an offer by the Customer to purchase the relevant Product or Service on these Terms and Conditions and on such additional transaction-specific conditions as may be set out in the product page, quotation, invoice, or written communication issued by the Company.

12.2 The Company may review any order for product availability, payment sufficiency, payment authenticity, Customer identity, email correctness, subscription period selection, billing accuracy, suspected fraud, transaction limitations, technical feasibility, and any other administrative matter that the Company reasonably considers necessary before accepting, processing, or fulfilling the order.

12.3 The Company reserves the right, without incurring liability, to reject, cancel, suspend, postpone, split, combine, correct, or request clarification in respect of any order where the Company reasonably believes that the order contains inaccurate information, involves pricing error, relates to unavailable Products, creates a compliance concern, involves suspected fraudulent payment, or cannot be fulfilled in the ordinary course of business.

12.4 No Product shall be deemed finally sold, no subscription shall be deemed finally granted, no activation shall be deemed completed, and no support entitlement shall be deemed commenced until the Company has accepted the order and has either delivered the Product, issued the relevant activation instructions, confirmed subscription access, or otherwise communicated fulfilment to the Customer.

12.5 The Customer shall not rely upon automated acknowledgments, website confirmation screens, payment initiation messages, preliminary invoice numbers, or informal support replies as conclusive evidence that an order has been finally accepted, unless the Company has expressly confirmed order acceptance or commenced actual fulfilment.

13.1 Unless otherwise expressly stated, all prices displayed by the Company shall be stated in Sri Lankan Rupees and shall relate only to the Product, Subscription Period, quantity, package, support entitlement, and other features expressly described in the relevant product page, quotation, invoice, or order confirmation applicable to the transaction.

13.2 The Company may change, update, reduce, increase, withdraw, suspend, correct, or restructure prices, packages, discounts, promotional offers, bundle offers, warranty references, support inclusions, and subscription options at any time before order acceptance, and no Customer shall acquire a right to a previous or future price merely because such price appeared earlier on the Website or in advertising material.

13.3 If a price displayed on the Website, advertisement, quotation, social media post, invoice preview, or other communication is manifestly erroneous due to typographical error, technical issue, currency error, database mistake, configuration mistake, or similar cause, the Company may refuse to process the order at the erroneous price and may instead offer the Customer the opportunity to proceed at the correct price or receive a refund of any amount paid.

13.4 Promotional statements such as savings percentages, starting prices, warranty durations, instant delivery references, support promises, bundle values, and limited offers shall be interpreted in accordance with the specific product page, subscription period, package conditions, and written transaction record applicable to the relevant Customer, and shall not be interpreted as unconditional guarantees applying to every Product in every circumstance.

13.5 Any taxes, bank charges, transfer charges, payment gateway fees, currency conversion fees, withholding obligations, or third-party financial charges arising from or connected with the Customer’s payment shall be borne by the Customer unless the Company expressly states otherwise in writing.

14.1 The Company may accept payment through bank transfer, online payment gateway, direct deposit, approved digital payment channel, or any other payment method made available by the Company from time to time, and the availability of any particular payment method shall not oblige the Company to continue offering such method for future transactions.

14.2 The Customer shall ensure that the full invoiced amount is paid using accurate payment references, correct account details, valid transaction information, and lawfully available funds, and the Customer shall be responsible for any delay, rejection, misallocation, partial payment, duplicate payment, or failed verification caused by inaccurate or incomplete payment information.

14.3 A payment shall not be treated as finally received until the Company is reasonably satisfied that the funds have been credited, cleared, reconciled, and are not subject to reversal, chargeback, banking error, suspected fraud, unauthorized use, or other payment irregularity.

14.4 Where the Customer makes a partial payment, incorrect payment, overpayment, duplicate payment, delayed payment, or payment without adequate identification, the Company may postpone order processing until the matter is clarified, reconciled, refunded, adjusted, or otherwise resolved to the Company’s reasonable satisfaction.

14.5 The Company shall not be liable for delays caused by banks, payment gateways, transfer systems, online banking failures, payment network disruptions, incorrect beneficiary details, public holidays, banking cut-off times, or any other financial processing matter outside the Company’s direct control.

15.1 Where the Website or the Company requires the Customer to upload or submit a payment slip, transfer receipt, screenshot, transaction reference, or other evidence of payment, the Customer shall ensure that such evidence is genuine, complete, legible, unaltered, and sufficient to permit the Company to verify the relevant payment against its bank records or payment system records.

15.2 Submission of a payment slip or transaction screenshot shall not by itself constitute proof of cleared payment, and the Company may refuse to process an order until the payment has been independently verified by reference to bank statements, gateway confirmation, internal reconciliation, or any other verification method considered appropriate by the Company.

15.3 The Customer shall not submit forged, edited, misleading, reused, expired, incomplete, cancelled, reversed, or unauthorized payment evidence, and where the Company reasonably suspects that such evidence has been submitted, the Company may suspend fulfilment, cancel the order, restrict the account, refuse future service, retain evidence for investigation, and take any lawful action available to protect its interests.

15.4 For fraud prevention, regulatory compliance, payment dispute handling, and operational security, the Company may request additional information from the Customer, including identity details, payment confirmation, bank reference information, email verification, WhatsApp confirmation, or other reasonable evidence connected with the transaction.

16.1 Products are generally delivered electronically through email, customer dashboard, WhatsApp, account invitation, activation instruction, vendor account association, download guidance, or another electronic delivery method selected by the Company having regard to the nature of the Product and the information supplied by the Customer.

16.2 Where the Company states an estimated delivery time, including an estimated period of ten to fifteen minutes after payment verification, such time shall be treated as a reasonable operational target only and shall not constitute an absolute guarantee, condition, or time-is-of-the-essence obligation unless the Company expressly agrees otherwise in writing for a specific transaction.

16.3 Delivery may be delayed or affected by payment verification delays, incorrect email addresses, unverified Customer accounts, third-party platform interruptions, vendor account conflicts, public holidays, bank processing times, internet disruptions, technical maintenance, unusual order volumes, fraud prevention review, or any other circumstance that reasonably affects the Company’s ability to complete Digital Delivery.

16.4 A Product shall be deemed delivered when the Company has sent access instructions, issued an invitation, assigned a subscription, provided activation guidance, made subscription details available through the Customer dashboard, sent the relevant email or WhatsApp message, or otherwise taken reasonable steps to make the Product available to the Customer using the information supplied by the Customer.

16.5 The Customer shall promptly inspect all delivery messages, account invitations, activation instructions, dashboard entries, and subscription records after delivery and shall notify the Company without undue delay if any delivered information appears incomplete, inaccessible, incorrectly addressed, or inconsistent with the purchased Product.

17.1 The Customer acknowledges that software activation and installation may require the Customer to use a compatible computer, stable internet connection, administrator access, sufficient storage capacity, valid operating system, updated browser, accessible email account, vendor account credentials, and any other technical prerequisites reasonably required by the relevant software provider or installation process.

17.2 The Company may provide installation assistance, activation guidance, AnyDesk or remote support where available, troubleshooting steps, update instructions, and other technical assistance within the support entitlement included in the purchased package, provided that such assistance shall be limited to reasonable guidance and shall not constitute a guarantee that every Customer device, operating system, network, third-party program, or hardware configuration will be fully compatible.

17.3 The Customer shall follow all instructions provided by the Company accurately and in good faith, shall not interrupt installation unnecessarily, shall not provide false information regarding system errors, and shall not attempt unauthorized technical modifications, cracks, bypasses, manipulations, or unsupported activation methods that may compromise the Product, the Customer’s device, or the Company’s ability to provide support.

17.4 Where installation or activation fails due to Customer hardware issues, outdated operating system, corrupted system files, third-party antivirus restrictions, insufficient permissions, unstable internet connection, conflicting software, incorrect login credentials, vendor account restrictions, or other causes outside the Company’s reasonable control, the Company may provide reasonable guidance but shall not be liable for the cost of repairing, upgrading, replacing, or reconfiguring the Customer’s device.

17.5 The Company may decline to provide remote access support where the Customer’s device appears unsafe, infected, unauthorized, unstable, technically unsuitable, or where the Customer refuses to cooperate, refuses to follow instructions, requests unsupported actions, or creates unreasonable security, privacy, time, or operational risk for the Company.

18.1 The Subscription Period applicable to a Product shall be the duration selected by the Customer and confirmed by the Company through the product page, quotation, invoice, order confirmation, dashboard entry, or delivery communication, and such duration may include one-year, three-year, five-year, or any other subscription period offered by the Company at the time of purchase.

18.2 Unless a different commencement date is expressly stated in writing, the Subscription Period shall commence when the Product is activated, assigned, invited, delivered, made available, or otherwise enabled for the Customer or intended recipient, and the Customer shall not be entitled to extend the Subscription Period merely because the Customer delays installation, delays sign-in, fails to check email, uses an incorrect device, or postpones use of the Product after delivery.

18.3 The expiry of a Subscription Period shall result in the expiry of the Customer’s Product access, warranty entitlement, update entitlement, support entitlement, and any package-specific benefit connected with that Product, except where the Company expressly agrees to renew, extend, replace, or otherwise continue such entitlement in writing.

18.4 The Company may display subscription information, order status, package details, invoice history, warranty period, and other Product-related details in the Customer dashboard, and such information is provided for convenience and administrative reference but remains subject to the official order record, invoice, delivery confirmation, and any applicable third-party platform records.

18.5 Where the Customer purchases multiple subscriptions or packages under one account, each subscription may have a different activation date, expiry date, recipient email, warranty period, product combination, or support entitlement, and the Customer shall review the relevant dashboard entries or invoices to understand each separate Product entitlement.

19.1 The Company may, but shall not be obliged to, provide renewal reminders, renewal quotations, extension offers, subscription continuation instructions, or expiry notifications to the Customer before or after the expiry of any Subscription Period, and the absence of such reminder or notification shall not relieve the Customer from responsibility for monitoring subscription expiry.

19.2 Any renewal, extension, replacement, or continuation of a Product shall be subject to then-current prices, then-current package conditions, product availability, vendor platform conditions, payment verification, Customer account status, and acceptance by the Company at the time of renewal.

19.3 The Customer acknowledges that renewal after expiry may not always restore the same account state, product configuration, storage condition, version availability, or vendor platform arrangement that existed during the previous Subscription Period, particularly where third-party systems have changed or where the Customer has allowed the subscription to lapse for an extended period.

19.4 The Company may refuse renewal where the Customer has breached these Terms and Conditions, initiated abusive chargebacks, engaged in fraudulent conduct, repeatedly misused support services, provided false information, or otherwise caused unreasonable commercial, technical, or reputational risk to the Company.

20.1 Where a Product is sold with warranty coverage, the warranty shall apply only for the Subscription Period purchased by the Customer and only in respect of defects, access issues, activation failures, or service problems that fall within the scope of the warranty expressly described by the Company in the relevant product page, quotation, invoice, or written support communication.

20.2 The warranty is intended to provide reasonable assistance in relation to Product delivery, activation, subscription access, and supported technical issues, and shall not be interpreted as an unconditional guarantee that the Product will operate without interruption, remain unchanged by third-party providers, be compatible with every device, satisfy every personal expectation, or remain suitable for every professional or educational purpose throughout the Subscription Period.

20.3 Warranty assistance may include rechecking activation records, providing revised instructions, assisting with account access steps, supporting installation or reinstallation where reasonable, reviewing Customer error reports, liaising internally regarding subscription status, and taking other commercially reasonable steps to resolve issues falling within the purchased support entitlement.

20.4 The warranty shall not cover issues arising from Customer negligence, incorrect email submission, password loss, account loss caused by the Customer, unsupported hardware, operating system incompatibility, internet failure, third-party outages, unauthorized software modification, misuse, illegal activity, malware, device corruption, refusal to follow instructions, or any event outside the reasonable control of the Company.

20.5 A Customer requesting warranty assistance shall provide accurate details, relevant screenshots, order information, invoice number, subscription email, device information, error messages, and any other information reasonably requested by the Company for the purpose of diagnosing, verifying, and resolving the reported issue.

21.1 The Company may provide customer support on a twenty-four hours per day and seven days per week basis where such support entitlement is expressly included in the purchased package, but such reference shall be interpreted as a commitment to maintain accessible support channels and reasonable response efforts rather than an absolute guarantee of instantaneous resolution of every request at all times.

21.2 Support may be provided through WhatsApp, email, telephone, remote access tools, written instructions, screenshots, video guidance, customer dashboard resources, or any other channel selected by the Company, and the Company may determine the most appropriate support method having regard to the urgency, complexity, device condition, Customer cooperation, and nature of the reported issue.

21.3 The Company may prioritize support requests according to order status, payment verification, active subscription status, severity of issue, number of affected Customers, technical complexity, Customer cooperation, and operational capacity, and the Customer acknowledges that some issues may require additional time, investigation, remote access, third-party verification, or repeated troubleshooting attempts.

21.4 The Company shall not be required to provide support for unrelated software, pirated software, unauthorized modifications, hardware repair, operating system reinstallation, network configuration unrelated to the Product, malware removal, cracked software conflict, data recovery, third-party program training, or any matter falling outside the scope of the purchased Product and support entitlement.

21.5 The Customer shall communicate respectfully with support personnel, provide accurate information, follow instructions, remain available during agreed support sessions, avoid abusive or threatening communication, and cooperate in good faith to allow the Company a reasonable opportunity to investigate and resolve support issues.

22.1 The Customer shall ensure that all information supplied to the Company is accurate, complete, current, and lawful, including the Customer’s name, email address, WhatsApp number, billing details, recipient details, payment references, device details, subscription period selection, product selection, and any support information provided after purchase.

22.2 The Customer shall review the selected Product, Subscription Period, package inclusions, price, warranty period, recipient email, invoice details, and support conditions before submitting payment, and the Customer shall be responsible for errors, misunderstandings, or unsuitable selections that could reasonably have been identified before order confirmation.

22.3 The Customer shall maintain lawful possession and control of all accounts, email addresses, devices, payment instruments, login credentials, and communication channels used in connection with the Product, and the Customer shall not share, resell, transfer, misuse, compromise, or disclose such access information in any manner that violates applicable law, vendor terms, or these Terms and Conditions.

22.4 The Customer shall retain copies of invoices, receipts, order confirmations, subscription details, activation instructions, support communications, and warranty records for future reference, and the Company shall not be responsible for inconvenience caused by the Customer’s failure to retain, download, preserve, or safely store such records.

22.5 The Customer shall use the Product only in accordance with applicable laws, software provider requirements, account conditions, subscription limitations, educational or professional usage rules, and any instructions issued by the Company, and the Customer shall be solely responsible for any misuse, unauthorized sharing, infringing use, or violation arising from the Customer’s conduct.

23.1 The Customer shall not use the Website, Product, Service, customer dashboard, support channel, invoice system, quotation system, or any Company communication channel for fraudulent, abusive, defamatory, unlawful, threatening, harassing, infringing, disruptive, deceptive, or technically harmful conduct.

23.2 The Customer shall not attempt to obtain Products without valid payment, submit false payment evidence, manipulate invoice numbers, impersonate another person, use unauthorized payment instruments, create multiple accounts for deceptive purposes, provide false recipient details, or otherwise interfere with the Company’s order verification and delivery systems.

23.3 The Customer shall not attempt to bypass software activation processes, defeat subscription controls, reverse engineer third-party software, distribute unauthorized copies, resell access without permission, disclose confidential delivery information, or request the Company to perform any action that would violate applicable law or third-party platform conditions.

23.4 The Company may suspend, refuse, terminate, cancel, or restrict Services where the Customer engages in prohibited conduct, and such action may be taken without prejudice to any additional legal or commercial remedy available to the Company.

24.1 The Company may issue invoices, payment receipts, quotations, order summaries, warranty summaries, subscription confirmations, or other transaction-related documents in digital form, and such documents may be made available by email, WhatsApp, customer dashboard, downloadable PDF, or any other electronic method selected by the Company.

24.2 The Customer shall ensure that all invoice information, including name, billing address, email address, WhatsApp number, Product name, Subscription Period, price, payment date, and other relevant details, is supplied correctly before invoice issuance, and any correction requested after invoice generation shall be subject to the Company’s administrative discretion and technical ability to revise the relevant document.

24.3 The Company may generate invoice numbers using an internal numbering convention that may include elements such as the Pro CODE prefix, subscription duration, date of issue, and an identifier connected with the Customer’s contact information, provided that such numbering system is adopted for administrative identification only and shall not affect the substantive rights or obligations of the parties.

24.4 A downloadable invoice or quotation generated through the Website or customer dashboard shall be treated as an electronic document issued by the Company for transaction record purposes, but the Company may correct or replace any document that contains clerical error, typographical error, incorrect Customer information, pricing mistake, product mismatch, or other obvious inaccuracy.

24.5 The Customer shall not alter, forge, reproduce, misuse, misrepresent, or circulate invoices, receipts, quotations, or Company documents in a manner that is false, misleading, unauthorized, defamatory, fraudulent, or inconsistent with the relevant transaction.

25.1 Due to the inherent nature of digital Products, electronic software subscriptions, account-based access, license activations, installation services, digital delivery, and technical support services, all sales shall, unless expressly stated otherwise in these Terms and Conditions or required by applicable law, be treated as final once the Product has been delivered, activated, assigned, invited, installed, made available, or otherwise consumed by the Customer.

25.2 A refund may be considered, at the Company’s discretion and subject to verification, where the Company is unable to deliver the purchased Product, where activation failure is directly caused by an issue attributable to the Company, where a duplicate payment has been made by mistake, or where the Company expressly determines that a refund is commercially appropriate in the specific circumstances.

25.3 Except where required by applicable law, no refund, reimbursement, credit, exchange, compensation, or monetary recovery shall be granted after successful delivery, activation, account assignment, installation, or use of the Product merely because the Customer changes his or her mind, selects the wrong subscription period, no longer requires the Product, expected different features, failed to read the Product description, uses an incompatible device, or experiences difficulty caused by the Customer’s own system or account environment.

25.4 Any refund request must be submitted within seven days from the date of purchase or such shorter or longer period as may be expressly stated by the Company for a specific offer, and the Customer must provide the invoice number, payment proof, subscription email, detailed explanation, screenshots where relevant, and any additional information reasonably requested by the Company.

25.5 Where the Company advertises or refers to a money-back guarantee, such guarantee shall apply only within the stated conditions, only where the Customer has fully cooperated with support, only where the issue cannot reasonably be resolved by the Company, and only where the Customer has not misused, activated, consumed, transferred, or otherwise benefited from the Product in a manner inconsistent with refund eligibility.

25.6 Refunds, where approved, may be made through the original payment method or any other reasonable method selected by the Company, and the Company may deduct or withhold amounts representing bank charges, gateway charges, administrative charges, third-party costs, already consumed services, or any other non-refundable cost where such deduction is commercially reasonable and legally permissible.

26.1 The Customer shall contact the Company and provide a reasonable opportunity for investigation and resolution before initiating any chargeback, payment reversal, banking dispute, payment gateway claim, or other recovery process in respect of a transaction that the Customer believes to be incorrect, unauthorized, undelivered, defective, duplicated, or otherwise problematic.

26.2 Where the Customer initiates a chargeback or payment reversal after receiving, activating, consuming, downloading, installing, or otherwise benefiting from a Product or Service, the Company may suspend the Customer account, cancel support entitlement, restrict warranty assistance, deactivate available services where technically and lawfully possible, refuse future transactions, and provide relevant order evidence to the bank, payment gateway, or dispute resolution body.

26.3 The Customer shall be responsible for any bank fee, gateway fee, administrative cost, legal cost, evidence preparation cost, or other reasonable cost incurred by the Company as a result of an abusive, false, premature, or unsupported payment dispute initiated by the Customer.

26.4 Nothing in this section shall prevent the Customer from exercising any lawful right to dispute an unauthorized or genuinely defective transaction, provided that the Customer shall act honestly, reasonably, and in good faith and shall not misuse financial dispute mechanisms to obtain a Product or Service without payment.

27.1 Where the Company states that certain Product versions, including versions such as 2024, 2025, 2026, 2027, or later versions, are available, such statement shall be interpreted subject to actual availability, vendor platform conditions, compatibility requirements, account eligibility, installation limitations, Product-specific rules, and any changes made by the relevant software provider from time to time.

27.2 Where the Company includes latest updates, Drive storage, storage capacity, cloud access, version access, or similar benefits within a package, such benefits shall be provided only to the extent applicable to the purchased Product, supported by the relevant platform, available under the selected subscription arrangement, and not withdrawn, modified, restricted, or changed by a third-party provider.

27.3 The Customer acknowledges that software versions and updates may require additional storage space, stronger hardware, updated operating systems, newer drivers, internet access, account sign-in, or revised installation procedures, and the Company shall not be responsible for the Customer’s inability to use a version or update due to device limitations or unsupported environments.

27.4 The Company may provide guidance regarding available versions and updates, but the Customer shall decide whether to install, update, downgrade, or maintain any particular version, and the Customer shall be responsible for backing up important files, checking compatibility with existing projects, and ensuring that version changes do not disrupt the Customer’s workflow.

28.1 The Company may make available a customer dashboard through which Customers can view profile details, Product details, subscription duration, order status, invoice history, quotation records, support information, warranty references, downloadable documents, and other transaction-related information made available by the Company from time to time.

28.2 Dashboard information is provided for administrative convenience and customer transparency, but where a dashboard entry conflicts with an official invoice, written order confirmation, delivery record, or verified third-party platform record, the Company may correct the dashboard and the corrected official record shall prevail.

28.3 The Customer shall keep dashboard login credentials secure, shall not permit unauthorized persons to access subscription details or downloadable invoices, and shall notify the Company promptly if the Customer believes that dashboard information is inaccurate, incomplete, outdated, or accessed without authorization.

28.4 The Company may modify, redesign, disable, expand, remove, restrict, or temporarily suspend dashboard features where necessary for maintenance, security, legal compliance, user experience improvement, technical repair, or operational efficiency, provided that such action shall not intentionally deprive the Customer of any paid Product entitlement that remains valid and deliverable.

29.1 All intellectual property rights in the Website, Company name, Pro CODE branding, written content, layout, graphics, designs, icons, mascots, invoices, quotation templates, product descriptions, support materials, PDF documents, marketing material, code, scripts, databases, interface elements, and other Company-created materials shall remain vested in the Company or its licensors, as applicable.

29.2 The Customer is granted only a limited, non-exclusive, non-transferable, revocable right to access and use the Website and Company materials for the ordinary purpose of reviewing Products, placing orders, receiving support, downloading transaction documents, and using purchased Products in accordance with these Terms and Conditions.

29.3 The Customer shall not reproduce, redistribute, modify, sell, lease, license, copy, scrape, imitate, republish, reverse engineer, create derivative works from, or commercially exploit any Company material without the prior written consent of the Company.

29.4 All third-party software, logos, trademarks, product names, service marks, documentation, installation files, platform interfaces, and vendor materials remain the property of their respective owners, and the Customer’s use of such materials shall be governed by the applicable third-party terms in addition to these Terms and Conditions.

30.1 The Company may collect, use, store, transmit, retain, disclose, and otherwise process Customer information to the extent reasonably necessary for account creation, email verification, order processing, payment verification, Digital Delivery, subscription administration, invoice generation, warranty management, customer support, fraud prevention, legal compliance, business record keeping, and communication with the Customer.

30.2 Customer information processed by the Company may include name, email address, WhatsApp number, billing details, payment references, payment slip information, product selection, subscription period, account details, device information supplied during support, support communications, invoice records, dashboard activity, and any other information voluntarily supplied by the Customer in connection with the Website, Products, or Services.

30.3 The Company shall take commercially reasonable steps to protect Customer information against unauthorized access, accidental loss, misuse, alteration, disclosure, or destruction, but the Customer acknowledges that no website, communication channel, payment system, email service, or internet-based technology can be guaranteed to be completely secure in every circumstance.

30.4 The Company may share Customer information with payment processors, banks, technical service providers, hosting providers, software vendors, support contractors, professional advisers, law enforcement authorities, regulators, or other persons where such disclosure is reasonably necessary for the purposes described herein, required by law, connected with fraud prevention, or necessary to protect the rights and legitimate interests of the Company.

30.5 Where a separate Privacy Policy is published by the Company, such Privacy Policy shall form part of the Customer’s overall relationship with the Company, and in the event of inconsistency between the Privacy Policy and these Terms and Conditions in relation to transactional obligations, these Terms and Conditions shall prevail unless the Privacy Policy provides more specific data-protection terms.

31.1 The Customer agrees that communications, notices, confirmations, invoices, quotations, delivery instructions, support messages, verification requests, warranty updates, policy changes, and other transaction-related documents may be sent electronically through email, WhatsApp, customer dashboard, Website notification, downloadable PDF, or any other electronic method reasonably selected by the Company.

31.2 A communication sent by the Company shall be deemed received when it is sent to the email address, WhatsApp number, dashboard account, or other contact method most recently provided by the Customer, unless the Company receives a clear delivery failure notice or has actual knowledge that the relevant communication method is inaccessible.

31.3 The Customer shall regularly check email inboxes, spam folders, WhatsApp messages, dashboard notifications, and other relevant communication channels during order processing and throughout the Subscription Period, and the Company shall not be responsible for delays, missed instructions, expired invitations, or support difficulties caused by the Customer’s failure to monitor such channels.

31.4 The Customer agrees that electronic records maintained by the Company, including order logs, payment verification records, invoices, dashboard entries, support transcripts, delivery confirmations, email records, and WhatsApp communications, may be used as evidence of the relevant transaction, communication, acceptance, delivery, or support activity to the fullest extent permitted by applicable law.

32.1 Where remote support is provided, including through AnyDesk or any similar remote access tool, the Customer shall remain responsible for granting access only when the Customer is comfortable to do so, supervising the support session where appropriate, closing personal or confidential files before support begins, and ensuring that the device is not used for unlawful, unsafe, or inappropriate purposes during the support session.

32.2 The Company shall use remote access only for support purposes connected with the Product or Service requested by the Customer, but the Customer acknowledges that remote assistance may involve temporary viewing or interaction with the Customer’s computer screen, files, settings, software interface, browser, or account login process to the extent necessary to diagnose or resolve the reported issue.

32.3 The Customer shall not provide the Company with passwords, banking credentials, personal identification documents, private keys, unrelated confidential information, or other sensitive information unless specifically required for a legitimate support purpose and unless the Customer understands the purpose and risk of sharing such information.

32.4 The Company shall not be liable for data loss, file corruption, privacy exposure, system instability, or device malfunction arising from pre-existing system issues, Customer actions, third-party software, internet interruption, hardware failure, malware, unsupported configuration, or Customer failure to back up important data before requesting installation or support assistance.

33.1 The Company shall use commercially reasonable efforts to keep the Website, support channels, order processing systems, invoice download facilities, and customer dashboard available and functional, but the Customer acknowledges that temporary interruptions, maintenance periods, cyber incidents, hosting issues, internet failures, third-party outages, or administrative disruptions may occur from time to time.

33.2 The Company may perform scheduled or emergency maintenance, security updates, platform upgrades, database repair, interface redesign, payment integration changes, hosting migration, or other operational modifications without prior notice where the Company considers such action necessary or desirable.

33.3 The Company shall not be liable for any inconvenience, delay, loss, or disruption arising from temporary Website unavailability or support-channel interruption, provided that the Company acts reasonably to restore ordinary operation and, where applicable, continues to honor valid paid Product entitlements through alternative reasonable means.

33.4 The Company may change suppliers, technical systems, support workflows, delivery methods, invoice designs, dashboard interfaces, payment procedures, package names, or administrative processes at any time, provided that such changes do not intentionally deprive the Customer of any confirmed paid entitlement that remains legally and practically deliverable.

34.1 Except as expressly stated in these Terms and Conditions, the Website, Products, Services, support information, guidance, installation assistance, dashboard information, quotations, invoices, and related materials are provided on an as-is and as-available basis, subject always to any mandatory rights that cannot lawfully be excluded.

34.2 The Company does not warrant that any Product will satisfy every subjective expectation, professional requirement, academic requirement, project requirement, workflow requirement, software preference, hardware environment, third-party compatibility requirement, or future use case contemplated by the Customer unless such requirement has been expressly confirmed by the Company in writing before purchase.

34.3 The Company shall not be responsible for incorrect design decisions, project delays, academic outcomes, business losses, professional errors, file incompatibility, software learning difficulties, lack of user skill, training requirements, or consequences arising from the Customer’s use or inability to use the Product for any particular project.

34.4 Any advice, recommendation, comparison, installation guidance, product selection assistance, or support statement provided by the Company shall be understood as practical customer assistance and shall not constitute engineering advice, legal advice, financial advice, professional certification, academic instruction, or a guarantee of project success.

35.1 To the maximum extent permitted by applicable law, the Company shall not be liable to the Customer or to any third party for indirect, incidental, consequential, special, punitive, exemplary, economic, reputational, or remote loss or damage, including loss of profit, loss of revenue, loss of business opportunity, loss of goodwill, loss of data, project delay, work interruption, or loss arising from third-party platform changes.

35.2 The Company’s aggregate liability arising out of or in connection with any Product, Service, order, invoice, subscription, warranty issue, support request, Website use, delivery delay, activation problem, or any other claim shall not, except where prohibited by law, exceed the amount actually paid by the Customer to the Company for the specific Product or Service giving rise to the claim.

35.3 The Company shall not be liable for any matter caused by Customer negligence, incorrect information, payment failure, delayed response, failure to verify email, device incompatibility, third-party provider action, force majeure event, banking issue, unauthorized account access, unsupported use, or any other circumstance outside the Company’s reasonable control.

35.4 No claim may be brought against the Company unless the Customer has notified the Company in writing of the relevant issue within a reasonable time after becoming aware of it and has given the Company a reasonable opportunity to investigate, support, repair, replace, refund, or otherwise resolve the matter where such resolution is commercially and legally appropriate.

36.1 The Customer shall indemnify, defend, and hold harmless the Company and its owners, officers, employees, agents, contractors, representatives, suppliers, and affiliates from and against all claims, losses, liabilities, damages, penalties, costs, and expenses arising out of or connected with the Customer’s breach of these Terms and Conditions, misuse of the Website, misuse of a Product, false payment evidence, infringement of third-party rights, unlawful conduct, or violation of third-party software terms.

36.2 The indemnity shall include reasonable legal fees, administrative costs, bank charges, payment dispute fees, investigation costs, evidence preparation costs, support costs, and any amounts reasonably incurred by the Company in responding to a claim, complaint, chargeback, regulatory inquiry, vendor inquiry, or third-party allegation caused by the Customer’s conduct.

36.3 The Company shall notify the Customer of any indemnifiable claim where reasonably practicable, and the Customer shall cooperate fully with the Company in investigating, defending, settling, mitigating, or otherwise responding to such claim.

36.4 The rights of the Company under this section shall survive the expiry, cancellation, refund, suspension, termination, or completion of any order, subscription, support entitlement, or customer account.

37.1 The Company may suspend, restrict, terminate, cancel, or refuse access to an account, Website feature, Product support entitlement, warranty service, delivery process, or future order where the Customer breaches these Terms and Conditions, provides false information, engages in fraud, initiates abusive disputes, misuses support, violates third-party terms, threatens personnel, or creates unreasonable operational, technical, legal, or reputational risk.

37.2 Suspension or restriction may occur without prior notice where immediate action is reasonably necessary to prevent fraud, payment loss, security risk, unauthorized access, unlawful use, misuse of software, damage to the Website, abuse of support channels, or harm to the Company or another Customer.

37.3 Termination of an account or refusal of future service shall not relieve the Customer from payment obligations, indemnity obligations, confidentiality obligations, intellectual property obligations, payment dispute obligations, or any other obligation intended to survive termination.

37.4 Where an account is suspended due to a suspected issue that is subsequently resolved to the Company’s reasonable satisfaction, the Company may restore access, continue delivery, provide support, or otherwise reinstate the Customer’s account or order on such reasonable conditions as the Company may determine.

38.1 The Company shall not be liable for any failure or delay in performing any obligation under these Terms and Conditions where such failure or delay is caused by events, circumstances, or causes beyond the Company’s reasonable control, including acts of God, natural disasters, war, civil disturbance, governmental action, regulatory change, power failure, internet disruption, cyberattack, banking disruption, supplier failure, pandemic, strike, public holiday, telecommunications failure, or third-party platform outage.

38.2 Where a force majeure event affects delivery, support, refund processing, payment verification, Website availability, product activation, invoice issuance, or communication, the Company’s obligations shall be suspended for the duration of the event to the extent affected, and the Company shall use commercially reasonable efforts to resume performance when reasonably practicable.

38.3 If a force majeure event makes performance impossible or commercially impracticable for an extended period, the Company may cancel the affected order, offer an alternative Product or delivery method, provide a reasonable extension, or issue a refund where legally and commercially appropriate.

39.1 A Customer who experiences any issue relating to delivery, activation, support, warranty, invoice accuracy, payment verification, subscription period, product selection, or any other matter connected with a transaction shall contact the Company through the official support channels and provide sufficient information to permit fair and efficient investigation.

39.2 The Customer shall provide the invoice number, order date, payment evidence, subscription email, screenshots, error messages, device details, relevant communication records, and a clear description of the issue when submitting a complaint, and the Company may postpone investigation where the Customer fails to provide reasonably requested information.

39.3 The Company shall use commercially reasonable efforts to investigate complaints in good faith and may, depending on the circumstances, provide instructions, correct records, reissue documents, assist with activation, provide support, approve a refund, reject the complaint, or take any other action that the Company considers fair and appropriate.

39.4 The Customer shall not publish false, misleading, defamatory, abusive, or incomplete allegations against the Company without first providing the Company with a reasonable opportunity to address the matter, and nothing in this clause shall prevent the Customer from making a lawful complaint to an appropriate authority where such complaint is honestly made.

40.1 These Terms and Conditions, together with any order, invoice, quotation, support relationship, warranty claim, payment dispute, Website use, or Product-related transaction between the Company and the Customer, shall be governed by and construed in accordance with the laws of the Democratic Socialist Republic of Sri Lanka.

40.2 Subject to any mandatory consumer protection rule, regulatory requirement, or applicable dispute mechanism that cannot lawfully be excluded, the courts of Sri Lanka shall have jurisdiction over disputes arising out of or in connection with these Terms and Conditions, the Website, Products, Services, orders, payments, invoices, support, warranties, or any related matter.

40.3 Before commencing formal legal proceedings, the Customer and the Company shall, where reasonably practicable, attempt to resolve the dispute through good-faith communication, exchange of relevant information, review of transaction records, and commercially reasonable negotiation.

40.4 Nothing in this section shall prevent the Company from seeking urgent injunctive, protective, recovery, fraud-prevention, intellectual property, or payment-related relief in any competent forum where such action is reasonably necessary to protect the Company’s rights.

41.1 The Company may amend, revise, replace, restate, supplement, or update these Terms and Conditions at any time for legal, operational, commercial, technical, customer-service, compliance, product, payment, or administrative reasons.

41.2 Updated Terms and Conditions shall become effective when published on the Website, communicated to Customers, or otherwise made available by the Company, provided that changes shall not ordinarily affect completed and fully paid transactions retroactively unless the change is required by law, necessary for security, or beneficial to the Customer.

41.3 The Customer shall review these Terms and Conditions periodically, particularly before placing a new order, renewing a subscription, requesting support, uploading payment evidence, or using any updated Website feature.

41.4 Continued use of the Website, placement of an order, acceptance of a quotation, use of support services, or renewal of a subscription after updated Terms and Conditions have been made available shall constitute acceptance of the updated Terms and Conditions.

42.1 If any provision of these Terms and Conditions is held to be invalid, unlawful, void, voidable, unenforceable, or ineffective by a court or competent authority, such provision shall be severed or modified to the minimum extent necessary, and the remaining provisions shall continue in full force and effect to the greatest extent permitted by law.

42.2 No delay, failure, indulgence, omission, or partial exercise by the Company in enforcing any right, power, remedy, or provision under these Terms and Conditions shall operate as a waiver of that right, power, remedy, or provision, and no waiver shall be effective unless expressly made in writing by the Company.

42.3 These Terms and Conditions, together with the applicable product page, quotation, invoice, order confirmation, Privacy Policy, and written transaction-specific conditions issued by the Company, constitute the entire agreement between the Company and the Customer in respect of the relevant transaction and supersede all prior discussions, informal messages, representations, understandings, or statements to the extent inconsistent with the final written transaction record.

42.4 The Customer shall not assign, transfer, delegate, resell, sublicense, or otherwise dispose of any right or obligation under these Terms and Conditions without the prior written consent of the Company, whereas the Company may assign or transfer its rights and obligations in connection with a business transfer, reorganization, subcontracting arrangement, or operational restructuring where such transfer does not materially prejudice the Customer’s paid entitlement.

43.1 All formal notices, complaints, refund requests, warranty requests, invoice correction requests, subscription inquiries, legal notices, and other important communications addressed to the Company should be sent through the official contact details published on the Website or stated in the applicable invoice, unless the Company has provided a specific alternative contact method for the relevant matter.

43.2 At the date of this document, the Company’s principal public contact details for ordinary customer communication are Website: www.procode.lk, WhatsApp: +94 720 151 935, and Email: support@procode.lk, subject always to any updated contact details subsequently published by the Company on the Website.

43.3 The Customer shall be responsible for ensuring that notices sent to the Company are clear, complete, respectful, truthful, and accompanied by all relevant transaction information required for the Company to identify and respond to the matter.

43.4 The Company may respond to notices electronically unless the nature of the notice, applicable law, or the Company’s reasonable judgment requires another form of communication.

44.1 The Customer must provide a valid and accessible email address, verify the email address when requested, and understand that the Product may be added to, delivered through, or associated with the email address supplied during purchase.

44.2 The Customer must provide a valid WhatsApp number for transaction communication where requested, and the Company may use such number for order verification, payment confirmation, support coordination, and subscription-related communication.

44.3 The Customer must select the correct Product and Subscription Period before payment, including whether the Customer intends to purchase a one-year, three-year, five-year, or other available subscription period.

44.4 The Customer may be able to download invoices through the customer dashboard or through a link provided by the Company, and the Customer must verify invoice information promptly after receipt.

44.5 The Company may provide warranty and support during the purchased Subscription Period, but warranty and support shall remain subject to these Terms and Conditions, Product-specific limitations, Customer cooperation, technical feasibility, and third-party platform conditions.

44.6 The Customer should contact the Company before initiating a chargeback, public complaint, or payment dispute so that the Company has a reasonable opportunity to review and resolve the matter.

45.1 The ordinary order process may include Product selection, Subscription Period selection, Customer account creation, email verification, WhatsApp number confirmation, recipient email submission, payment completion, payment slip upload or payment gateway confirmation, payment verification, order review, invoice generation, Product delivery, subscription allocation, activation guidance, and support where necessary.

45.2 The Company may alter the order process for particular Products, Customers, payment methods, bulk orders, quotations, institutional purchases, technical requirements, or fraud prevention reasons, and the Customer shall follow any reasonable updated instruction communicated by the Company.

45.3 Where the Customer requests bulk subscriptions, multiple recipient emails, institutional invoices, customized quotations, special warranty terms, or non-standard support arrangements, the Company may require additional time, additional information, amended payment terms, and written approval before order acceptance.

45.4 The order process shall be deemed completed when the Product has been delivered, activated, assigned, invited, made available, or otherwise supplied to the Customer in accordance with the applicable order record, and the Customer has been given a reasonable opportunity to access the Product using the supplied information.

46.1 Warranty and support shall not extend to hardware failure, operating system failure, corrupted Windows installations, incompatible processors or graphics devices, insufficient memory or storage, damaged system files, malware infection, unsupported virtualization environments, blocked administrator access, unstable internet, or any other device issue that is not caused by the Company.

46.2 Warranty and support shall not cover project-specific training, advanced professional workflow instruction, drawing correction, engineering calculation verification, academic assignment completion, design approval, file recovery, third-party plugin configuration, or software customization unless such service is expressly purchased separately or expressly included in the relevant Product package.

46.3 Warranty and support may be refused where the Customer refuses reasonable troubleshooting, fails to provide screenshots, repeatedly misses support appointments, uses abusive language, conceals relevant facts, has modified the software environment in an unsupported manner, or asks the Company to perform any unlawful or unauthorized action.

46.4 The Company may, at its discretion, provide assistance outside the strict warranty scope as a goodwill gesture, but any such goodwill assistance shall not create a continuing obligation, legal precedent, additional warranty, or entitlement for the Customer or any other person.

These Terms and Conditions are intended to be published together with the Company’s Privacy Policy, product pages, quotation process, checkout process, customer dashboard, invoice system, and any additional transaction-specific conditions approved by the Company in writing.